The cancellation policy is the scheme provided on MANABAZAR website available at www.manabazar.in or the mobile application under the brand name “MANABAZAR” (collectively “Platform”) in relation to the products being sold on the Platform (“Products”).  This cancellation policy (“Policy”) lays down the mechanism in which an order placed by the customer or the reseller (“User”) on the Platform can be cancelled by the User or the supplier or by MANABAZAR. 

Cancellation by the User

When can the User cancel an order?

The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.

How can the User cancel an order?

In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.

What are the reasons due to which the User may cancel the order? 

The User may cancel the order for the following reasons

• If the order was placed for testing;
• If the User has placed multiple orders for the same Product;
• If the expected delivery date is not acceptable for the User;
• If the User wants to change the shipping or billing address;
• If the User changes their mind about placing the order;
• If the User wants to update or change the contract details or the payment mode;
• If the User wants to change the size or the colour of the Product; or 
• For any other reason.

Cancellation by the supplier

When can the supplier cancel an order which has been placed?

The supplier can only cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.  

What are the reasons due to which the supplier may cancel the order?

The supplier may cancel the order for the following reasons:

• If the ordered Product is not available with the supplier anymore;
• If the ordered Product is out of stock with the supplier; or
• If the supplier is unable to dispatch the order in time;